Cookie Policy

Last updated: 10 November 2025

Good news: We do not use cookies for tracking, analytics, advertising, or marketing purposes. You will not see a cookie banner on our website because we only use strictly necessary technical processes required to operate our service securely.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit.

There are different types of cookies:

2. What We Use on Our Website

We ONLY use strictly necessary technical processes. We do not use cookies for tracking, analytics, advertising, or marketing.

2.1 Strictly Necessary Operations

Our website uses essential technical functions that do not require your consent:

Purpose What It Does Provider
Website hosting Delivers website content securely to your browser Netlify
Form processing Allows you to submit enquiry forms Netlify Forms
Security & anti-abuse Protects against spam, bots, and malicious attacks Netlify
TLS/SSL encryption Secures data transmission between your browser and our server Netlify / Let's Encrypt

2.2 What We DO NOT Use

We specifically do not use:

3. Why No Cookie Banner?

Under UK data protection law (the Privacy and Electronic Communications Regulations), websites only need cookie consent banners if they use non-essential cookies for tracking, analytics, or marketing.

Because we only use strictly necessary technical operations to make our website work, we are not required to show a cookie banner or ask for your consent. You can use our service without accepting any tracking or marketing cookies.

4. Technical Information We Collect

When you visit our website, our hosting provider (Netlify) automatically collects basic technical information in server logs:

This information is necessary to:

We retain these technical logs for 12 months. This processing is based on our legitimate interest in operating a secure and functional website, balanced against your privacy rights.

5. Form Submissions

When you submit an enquiry form, Netlify Forms processes your submission and sends it to our secure Outlook email system. This involves:

This is necessary to provide the helpline service you requested. Full details about how we handle your personal data are in our Privacy Policy.

6. Browser Settings

Even though we don't use tracking cookies, you can still configure your browser to block or delete cookies if you wish:

Note: Blocking all cookies may affect the functionality of some websites, but our website should work normally even with strict cookie settings because we don't rely on cookies.

7. Third-Party Websites

Our website may contain links to third-party websites (for example, government advice pages, the Information Commissioner's Office, or partner solicitor websites). We are not responsible for the privacy practices or cookie policies of external sites.

When you click a link to leave our website, we encourage you to review the privacy and cookie policies of the site you visit.

8. Changes to This Policy

If we ever decide to use analytics, marketing, or other non-essential cookies in the future, we will:

We will update the "Last updated" date at the top of this policy when changes are made.

9. Questions or Concerns

If you have any questions about our use of cookies or technical tracking, please contact us:

HELPLINE 4U LIMITED
Park House Park Road
Audenshaw, Manchester
United Kingdom
M34 5QW

Email: info@helpline4u.co.uk
Website: helpline4u.co.uk
Company Number: 15823955

10. More Information

For more information about cookies and how to control them, visit:

For information about how we handle your personal data, see our Privacy Policy.